Policy Summary
This announcement, issued by the General Administration of Customs (GACC), officially launches a nationwide online platform for administrative reconsideration applications on January 1, 2026. It mandates the use of this platform for online submissions, standardizing the application process and discontinuing the use of previous dedicated email addresses for such purposes.

Official Chinese Text

海关总署公告2025年第248号（关于启用行政复议申请在线办理平台的公告）

　　为发挥行政复议化解行政争议主渠道作用，方便公民、法人或其他组织申请、参加行政复议，海关总署决定自2026年1月1日起在全国海关正式启用行政复议申请在线办理平台。现就有关事项公告如下：

　　一、行政复议申请人选择互联网渠道向海关申请行政复议的，统一使用海关行政复议申请在线办理平台。

　　二、海关行政复议申请在线办理平台地址为：https://online.customs.gov.cn/publicService/。行政复议申请人在平台注册后，可以通过平台完成行政复议申请的录入、补正、撤回，查询行政复议案件办理进度，接收行政复议法律文书等相关操作。

　　三、平台上线运行后，作为申请人向海关提交行政复议申请书的互联网渠道，海关总署及各直属海关此前使用的行政复议互联网专用电子邮箱不再接收行政复议申请书。

　　四、平台上线运行后，行政复议申请人通过非互联网渠道申请行政复议的，可以选择通过线下方式，或者通过平台注册后转为线上方式参加行政复议。平台上线运行前已受理的行政复议案件仍按照原有模式办理。

　　五、平台上线运行后，遇有系统异常等情况导致无法在线办理相关行政复议案件的，海关将根据《中华人民共和国行政复议法》等有关规定通过线下方式办理相关行政复议案件。

　　本公告自2026年1月1日起施行。

　　特此公告。

　　海关总署

　　2025年12月16日

For Reference Only - English Translation

Critical Notice: The English text below is machine-translated and is provided solely as an aid to understanding the original document. It may contain inaccuracies, ambiguities, or errors and must not be relied upon for any legal, compliance, or commercial decision-making.

Announcement of the General Administration of Customs No. 248 of 2025
(Announcement on Launching the Online Application Platform for Administrative Reconsideration)

Announcement [2025] No. 248

To fully leverage the role of administrative reconsideration as the main channel for resolving administrative disputes and to facilitate citizens, legal persons, or other organizations in applying for and participating in administrative reconsideration, the General Administration of Customs (GACC) has decided to officially launch the Online Application Platform for Administrative Reconsideration nationwide from January 1, 2026. The relevant matters are hereby announced as follows:

I. Applicants for administrative reconsideration who choose the internet channel to apply to Customs for administrative reconsideration shall uniformly use the Customs Online Application Platform for Administrative Reconsideration.

II. The address of the Customs Online Application Platform for Administrative Reconsideration is: https://online.customs.gov.cn/publicService/. After registering on the platform, applicants for administrative reconsideration can use the platform to complete tasks such as entering, supplementing, and withdrawing administrative reconsideration applications, querying the progress of administrative reconsideration cases, and receiving administrative reconsideration legal documents.

III. After the platform is launched and operational, serving as the internet channel for applicants to submit administrative reconsideration applications to Customs, the dedicated internet email addresses previously used by GACC and its directly affiliated Customs offices will no longer receive administrative reconsideration applications.

IV. After the platform is launched, applicants who apply for administrative reconsideration through non-internet channels may choose to participate either through offline methods or by converting to online participation after registering on the platform. Administrative reconsideration cases already accepted before the platform's launch will continue to be handled according to the original mode.

V. After the platform is launched, if system anomalies or other situations prevent the online handling of relevant administrative reconsideration cases, Customs will handle the relevant cases offline in accordance with the Administrative Reconsideration Law of the People's Republic of China and other relevant regulations.

This announcement shall take effect from January 1, 2026.

General Administration of Customs
December 16, 2025

Official Document & Source

📎 [Download the Official PDF Document of This Announcement]

Source: General Administration of Customs of the People‘s Republic of China (GACC) / Announcement No. 2025-248 / Release Date: 2025-12-16 / Original Link: http://gdfs.customs.gov.cn/customs/302249/2480148/6890717/index.html

Regarding Document Language Versions and Our Services

Legal Validity: The “Official Chinese Text” section on this page is the only version with legal effect. Any decisions must be based on the official PDF document you download above.
Professional Advice: This announcement introduces a significant change in the procedural channel for filing administrative reconsideration applications with Customs. We strongly advise you to provide the official PDF to your professional legal counsel for guidance on the new procedures and timelines, especially if you anticipate potential disputes with Customs authorities.
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Announcement of the General Administration of Customs No. 248 of 2025 (Announcement on Launching the Online Application Platform for Administrative Reconsideration)